Each data recovery, file recovery, undelete, raid recovery, disk recovery or disaster recovery case begins with a free evaluation to determine the potential for recovery and to provide a firm price-quote for your review. Initial diagnosis determines whether the media is accessible to our lab equipment. If so, the first priority is to create a raw image of the data so that logical analysis can determine the nature of the data loss situation. If the media is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage.

Recovery of crashed hard disks often involves replacing failed or damaged components in a clean environment and using specialized hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors.