Packing Your Damaged Media Properly

• Remove the media from the computer - get expert help if necessary. Send us only the storage media that needs recovery.
• Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.
• Handle failed hard disk drives with greater care than new drives; to prevent additional and potentially catastrophic data loss.
• Goods must be packaged properly to protect it during transfer , if original packaging is available it is the preferred packaging.
• In the event that original  packaging is unavailable it can be packaged as follows
  1. Wrap the media in an anti-static bag or similar material to prevent static discharge
  2. Use a sturdy box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 1Kg drive.
  3. Pack the media securely with foam, bubble wrap, or newspaper (loosely) so the media will not move from the middle of the box.
  4. If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. Use at least 6 inches of insulation. The heavier the unit, the more insulation required.
• Clearly label as "FRAGILE" and ship to the appropriate branch.