IMPORTANT INFO

CLEAN ROOM

A clean room is an essential facility for any reputable data recovery specialist because of the close tolerance mechanisms found inside storage media.

They are used in situations where environmental variables such as temperature, humidity, airborne contaminates etc. can adversely affect the critical repair of sensitive electronic components.

The clean room is a perfectly sealed environment designed to prevent migration of contaminants onto the highly sensitive media. State of the art filtration systems and air management equipment creates positive air pressure inside the chamber to provide the highest level of protection against potential contamination.

Intratec Data Recovery’s in-house clean room exceeds standard requirements for all hard drive procedures. Our facilities conform to the highest international standards and have been awarded all the necessary certifications.

PACKING YOUR DAMAGED MEDIA PROPERLY

  • Remove the media from the computer – get expert help if necessary. Send us only the storage media that needs recovery.
  • Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.
  • Handle failed hard disk drives with greater care than new drives; to prevent additional and potentially catastrophic data loss.
  • Goods must be packaged properly to protect it during transfer , if original packaging is available it is the preferred packaging.
  • In the event that original packaging is unavailable it can be packaged as follows
    • Wrap the media in an anti-static bag or similar material to prevent static discharge
    • Use a sturdy box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 1Kg drive.
    • Pack the media securely with foam, bubble wrap, or newspaper (loosely) so the media will not move from the middle of the box.
    • If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. Use at least 6 inches of insulation. The heavier the unit, the more insulation required.
  • Clearly label as “FRAGILE” and ship to the appropriate branch